🐋 Enterprise Customer Success Manager

Let's start with why we exist. 📡

Ever wondered if your employer is monitoring your work computer?

Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management".

At Fleet, we think it's time device management became transparent and open source.

About the company 🌈

You can read more about the company in our handbook, which is public and open to the world.

tldr; Fleet Device Management Inc. is a Series B startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with enterprise IT and security teams.

Your primary responsibilities 🔭

• ⏫ Own post-sales relationships with a portfolio of our customers and be responsible for advocating for their desired outcomes.
• 📣 Manage multiple Enterprise customer deployments and escalations simultaneously.
• 🌡️ Work as a projcct manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers.
• 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
• 🕴️ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting.
• 🚀 Work collaboratively with product and engineering teams to facilitate feature development based on customer asks.
• 📈 Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention.
• 💡 Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives for migration are top of mind.
• 🧪 Extensive experience with Slack, Salesforce, Google Suite, and GitHub.

Are you our new team member? 🧑‍🚀

If most of these qualities sound like you, we would love to chat and see if we're a good fit.

• 💭 Customer success management background supporting solutions IT/MDM solutions like Fleet, Intune, Workspace One, etc.
• 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
• ✍🏽 You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
• 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
• 🧑‍🔬 Experience working with Enterprise customers to coordinate resolution of complex technical issues and project manage intricate deployment initiatives.
• 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
• 🦉 5+ years of work experience managing relationships with enterprise customers in the device management space. Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities.
• 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders.
• ➕ Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.

Why should you join us? 🛸

Learn more about the company and why you should join us here.

“One of the best teams out there to go work for and help shape security platforms.”

Want to join the team?

Want to join the team?

Message us your Linkedin profile.

The salary range for this role is $48,000 - $480,000. Fleet provides competitive compensation based on our compensation philosophy, as well as comprehensive benefits.