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Welcome to Fleet

Introduction

The Fleet handbook is the central guide for how we run the company. As part of our value of being transparent, the handbook is open to the world. We welcome feedback, and contributions, so please click to edit and suggest improvements throughout these pages.

🔭 Company

About Fleet

Culture

Values

Why this way?

Development groups

History

GitHub Labels

Rituals

Slack channels

Email relays

⛑ Security

Account recovery process

How we protect end-user devices

Hardware security keys

GitHub Security

Google Workspace security

Vulnerability management in Fleet

Rituals

Slack channels

📜 Security policies

Acceptable use policy

Information security policy and acceptable use policy

Asset management policy

Business continuity and disaster recovery policy

Information security roles and responsibilities

Operations security and change management policy

Third-party management policy

Security policy management policy

💓 Brand

Communicating as Fleet

Writing at Fleet

For editors

Voice and tone guidelines

Brand resources

Email blasts

Fleet website

Rituals

Slack channels

🪂 Community

Communities

Fleet docs

Pull requests

Updating docs and FAQ

Fleet swag

Rituals

Slack channels

🚀 Engineering

Meetings

Release process

On-call rotation

Project boards

Rituals

Slack channels

⚗️ Product

Job to be done

Objectives and key results

Q1 2022 product objectives

Product design process

Planning

Product quality

UI design

Release

Beta features

Feature flags

Competition

Rituals

Slack channels

🪴 Growth

Positioning

Marketing Qualified Opportunities (MQOs)

Lead enrichment

Outreach one-pager

Posting on social media as Fleet

Promoting blog posts on social media

Press releases

Sponsoring events

Rituals

Slack channels

🎈 Customers

Customer succcess

Support process

Runbook

Incident postmortems

Customer codenames

Generating a trial license key

Documentation updates

Rituals

Slack channels

🧑‍🚀 People

Directly responsible individuals

Spending company money

Paid time off

Meetings

Slack

Performance feedback

Growing the team

Team member onboarding

Onboarding a new advisor

Onboarding a new consultant

Updating a consultant's fee

Zapier and DocuSign

PeopleOps

Weekly updates

Rituals

Slack channels

Handbook

About the handbook

Handbook style guide

Contributing to the handbook