🌦️ Customer Solutions Architect

Let's start with why we exist. 📡

Ever wondered if your employer is monitoring your work computer?

Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management".

At Fleet, we think it's time device management became transparent and open source.

About the company 🌈

You can read more about the company in our handbook, which is public and open to the world.

tldr; Fleet Device Management Inc. is a recently-funded Series A startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with enterprise IT and security teams.

Your primary responsibilities 🔭

• ⏫ Own post-sales technical relationships with Fleet customers, managing multiple customer environments and technical escalations with confidence and clarity.
• 🌡️ Partner closely with customers and internal teams to define onboarding plans, set success criteria, and guide deployments from kickoff through adoption.
• 🪴 Champion product adoption, technical health, and customer advocacy by building strong relationships with key stakeholders.
• 🕴️ Use data and tooling to track deployment progress, customer health, and engagement, keeping everything organized and visible for the broader team.
• 🚀 Work cross-functionally with product and engineering to represent customer needs and help prioritize the roadmap with real-world feedback.
• 📈 Proactively identify blockers and risk indicators that could impact customer success or retention, and work quickly to address them.
• 💡 Communicate clearly and confidently, with both internal stakeholders and customer executives, engineers, or technical admins.
• 🧪 Comfort navigating Slack, Salesforce, Google Suite, and GitHub to stay in sync and get work done.

Are you our new team member? 🧑‍🚀

If most of these qualities sound like you, we would love to chat and see if we're a good fit.

• 💭 Extensive background in device management working with, deploying, and supporting tools (like Fleet, Intune, Jamf Pro, Workspace One, etc).
• 💖 Skilled at balancing technical escalations, renewals, and day-to-day priorities without losing sight of what matters most for the customer.
• ✍🏽 Able to influence technical stakeholders—from hands-on engineers to executives—and build alignment around Fleet's value.
• 🧬 You genuinely care about delivering a fantastic customer experience and ensuring their voice is heard inside Fleet.
• 🧑‍🔬 Experience working with enterprise customers on complex technical challenges, acting as the main technical point of contact throughout their journey.
• 🤝 Collaboration: You thrive in a team setting, know when to lead and when to listen, and are equally comfortable strategizing or rolling up your sleeves.
• 🦉 5+ years of experience supporting enterprise customers in the device management space, while working on custom scripts and 'solutioning' of workflows that don't exist in the current toolkit.
• 🛠️ You’re a natural communicator, enjoy being customer-facing, and bring a problem-solving mindset to every interaction.
• ➕ Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines/Torq, and open source tools. Experience working alongside IT, SRE, CPE, or SecOps teams.

Why should you join us? 🛸

Learn more about the company and why you should join us here.

“One of the best teams out there to go work for and help shape security platforms.”

Dhruv Majumdar

Director Of Cyber Risk & Advisory

Want to join the team?

Want to join the team?

Message us on LinkedIn.

The salary range for this role is $48,000 - $480,000. Fleet provides competitive compensation based on our compensation philosophy, as well as comprehensive benefits.