Stripe consolidates multiple tools with Fleet

Their story

Stripe is a global technology company, building the economic infrastructure for the current and future internet. Enterprises of every size, from startups to publicly-traded bohemoths, use Stripe for payment transaction processing and managing their businesses.

As Stripe expanded, they faced growing complexity in managing devices across teams and locations. Existing device management solutions were either too cumbersome or lacked the flexibility to align with the high-availability, fast, secure infrastructure Stripe has built for itself.

Stripe set out to address four key device management goals:

• Reduce tool overlap
• Adopt next-generation change management
• Streamline device health assessments
• Empower end-user self-service

Challenge

Stripe wanted to simplify device management. They also wanted to reduce the load on their engineering teams without sacrificing control over the critical devices they manage. Their use of multiple device management solutions created operational silos, required specialized expertise for legacy systems, and led to engineering inefficiencies.

Solution

Stripe replaced their legacy device management tooling with Fleet: a cross-platform device management solution that supports macOS, multiple Linux flavors, Windows, iOS / iPadOS, Chromebook, and Android.

The company was already using Fleet in early 2023 for managing osquery in threat detection and compliance use cases with scheduled queries.

Around this time, Fleet Device Management announced open-source cross-platform MDM capabilities. Fleet added MDM features on top of osquery's powerful capabilities. Stripe saw the additions as an opportunity to leverage Fleet for device management and to consolidate their tools. Fleet's combination of cross-platform support, open-source transparency, and scalability made it the right choice.

Results

Agent deployment

The ability to easily build Fleet's agent deployment packages allowed a quick install of fleetd across all of Stripe's devices. By supporting all of Stripe's platforms, Fleet enabled Stripe to deploy fleetd for managing osquery and device management, elimintating legacy tooling in the process.

Audits

By switching to Fleet, Stripe wasted less time around device audits by unblocking data collection and overcoming change management inertia, allowing IT to move faster with less manual intervention.

Device health

Fleet pulls detailed information from every operating system on every device in near real-time, allowing quick assessments of device health, installed applications, and verified configurations. Because Fleet is API-first and built for automation, Stripe uses these capabilities to ensure devices are allowed on their networks only if they've passed conditional access checks.

End-user empowerment

By providing self-service instructions in Fleet Desktop, end-users can resolve common policy issues without IT intervention, reducing support tickets and improving IT help desk response. This optimizes resources and allows Stripe's teams to spend less time reacting and more time focused on strategic initiatives.

Next-generation change management

Being open-source Fleet provides transparency and flexibility, allowing Stripe to customize it to their requirements. This builds trust among peers on Stripe's engineering teams allowing them to extend Fleet as needed.

Conclusion

By choosing Fleet, Stripe streamlined device management, unified their device management strategy, and empowered their end-users while leveraging the benefits of an open-source solution with an API-first design. Fleet's device management features compliment the advanced data collection and real-time insights available via osquery, enabling proactive management, improved decision-making and enhancing operational efficiency.

For Stripe, Fleet's capabilities and design philosophy set it apart from its competitors. Fleet has become an integral part of Stripe's infrastructure, offering the scalability, transparency, and flexibility needed to support their growth.

To learn more about how Fleet can support your organization, visit fleetdm.com/mdm.